Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Deadlines for cruise deposits, payments & refunds (cheat sheet) . For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). Any increased non-refundable deposit payment required will be advised to you at the time of booking. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Some flights may incur a supplement which will be advised at the time of booking. Learn how to make payments, view your booking details, make changes to your booking, and more. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Photo Via: Celebrity Cruises. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. No refunds will be given on any cruise for no-shows. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Celebrity Select Dining is subject to availability. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. Please see your Confirmation Invoice for further details of our recommended insurance broker. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. See also sections 4.3, 5.2 and 5.6 below. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. The changed arrangements will then be treated as a new booking. Call us at 800-338-4962 or . Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. 2.6 What are the passport and visa requirements for my holiday? a letter from a doctor etc.). We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. 1.5 What happens to money paid to a travel agent? Deposit amount & final payment deadlines for Celebrity Cruises. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. Celebrity Cruises may charge a reasonable fee for such services. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. The Latest Social Media Scam: Cross. We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. For guests making bookings onboard any of our ships, different cancellation policies may apply. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Book now for the best price and offer guaranteed from 150pp deposit. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). Find everything, but, what I wanted to know. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. Please contact your Personal Cruise Specialist for further information. Please ask your travel agent for further information. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. 1. and will dispose of containers holding alcohol. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available.