The airline is the largest airline in the country, based on its fleet size and international presence. LONDON - Global airline, British Airways, is working with HR tech company, Cappfinity, on a transformative leadership development programme for more than 400 of its leaders. The world today has evolved in numerous ways thanks to the many inventions and discoveries but few have changed the way people live and experience the world as deeply as the invention of the airplane. The theory proposes that, people are mainly motivated by financial reward. If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda. compiled from the various annual reports of the Aer Lingus. Analysis of British Airways Leadership and Management Roles. However, BAs new organizational culture (based on competition), is expected to increase the companys odds of being an industry leader, as it was before. The first thing you notice about First is how BA new cabins create a retreat in the sky. Student: Plamen Enchev This confidence materializes best if leaders and managers show the subordinates that their roles are crucial for the organization. In March 31, 1924, Britains four airlines, namely, In-stone, handily Page, Daimler Airways and British Air Marine Navigation merged to form Imperial Airways. British Airway remains the first airline to offer the jet passenger services, first to operate weather-beating auto landings, the first to offer super suspension passenger services and the first in the modern era to offer fully-flat beds. British Airways, The 4 Ps Marketing Mix British Airway could gain a good reputation in the market and the trust from the customers because of the above stated services, this further made the company to the worlds most favourite airline. In 2005 he resigned from his position as the government refused to privatise the air lines. by British Airways Plc. Alex Cruz hasnt made things worse. Strategic management, British airways The notion of business environmental analysis refers to an empirical study concerning the strategic measures and practices that leverage organisations to gain sustainable position irrespective of their business location. Strategic management, British airways Trade union 1. Planning, organizing, staffing, directing, controlling, deciding and evaluating comes under the management process. shareholders. The subsidiary is however not part of the one world alliance (which its parent company (BA) is a member of). (Bass M. B., 1985). Executive Summary: They care about the people working under them and want them to succeed. Samplius is for students who want to get an idea for their own paper. BAs organizational structures therefore outline the blueprint for its future success. This essay will map British Airways stakeholders as well as the ethical concerns it has dealt with from its different stakeholders This strike was in protest of a newly introduced system that would electronically record when staff started and fished work for the day. Management of Organizational Stakeholders During the analysis I found Willie Walsh to have the following characteristic from the various articles written on him. * Barriers, Premium the subordinate is fully responsible for the work given to him no matter what ever the circumstance that caused the failure. SWOT ANALYSIS 7 Virgin Atlantic is clearly the cash cow of the Virgin Empire but we have undertaken a portfolio analysis from the viewpoint of Virgin Atlantic. * Marketing Mix Tharp (2009) observes that there are four main types of organizational culture: collaborative, creative (adhocracy), control and competitive (market) cultures. INFORMATION SYSTEMS AT STRATEGIC LEVEL 13 It does not reflect the quality of papers completed by our expert plagiarism-free paper. Get contact details including emails and phone numbers Leadership: Theory and Practice. Complementarily, Maslow theory of motivation also outlines BAs motivational framework because it explains that workers strive to satisfy basic needs before they satisfy higher-level needs such as safety needs and self-actualization needs. MGT 3113 The subsidiary carries passengers, cargo and mail. CHAPTER 2: GOALS AND OBJECTIVES 4 British Airways Strategy & Information Systems Cash cows have high share of a low growth market and generate higher cash revenues.30 This high end product targets wealthy customers and business passengers. CHAPTER 3: ENVIRONMENTAL ANALYSIS 5 Strategic management The main school of thought of this theory is that there is no one way of leadership style. Virgin Atlantic Airways (2021, July 22). : Assessing the Opportunities and Costs of Privatization. Request writing assistance from a top writer in the field! Plunketts Transportation, Supply Chain and Logistics Industry. It became quickly apparent to everyone however that this, Premium From the perspective of, Leadership and Management | British Airways. British Airways WebLeadership Styles. Air France, BRITISH AIRWAYS PLC Airline, is to examine the leadership quality and the staff reaction in British Airways (BA). Examining leadership style in british airways 1. The group of British airways comprises of British airways, Premium This model comprises of three effective styles of leadership: Authoritarian leadership style: This style gives the criteria of leadership style in which the working The success of an organisation in market is determined by the execution and formulation of projects using strategic management. The vision and the strategic direction of the company is decided by the Management Board which meets weekly. He also does not take out time to know his subordinates and what would motivate them. Strike action, BRITISH AIRWAYS London, ABC-CLIO. BAs leadership exudes these traits because it puts a lot of pressure on its employees to show results. Travel Trade Gazette UK & Ireland , p. 12. Milmo, D. (2008, April 16). Furthermore, existing literature outline that, leaders in organizations that adopt the competitive culture are hard-driving and demanding. As a result, several styles of leadership and models will, Organizations acquire varied styles of leadership and models to flourish. The major strategic applied by an airline company is mergers or alliances. It operates in 160 destinations around the globe and has a market presence in more than 70 countries (Ganesh 1999, p. 269). This route was one of the most traveled air routes inEurope which meant that Ryanair was taking a big risk by deciding to enter this market. Leadership Style and Job Satisfaction Nurse managers are leaders who have authority and power within the work environment. Furthermore, the realization of BAs organizational goals highly depends on the leadership and management styles of the company (Management Study Guide 2008, p. 1). CHAPTER 4: INFORMATIONS SYSTEMS 8 In this type of culture, group cohesion is paramount and relationships are forged for long-term benefits (Tharp 2009, p. 7). 1) Whats your assessment of Ryanairs launch strategy? British Airways - Unique personal windows incorporating, Premium The notion of business environmental analysis refers to an empirical study concerning the strategic measures and practices that leverage organisations to gain sustainable position irrespective of their business location. Word count: It became quickly apparent to everyone however that this, Premium 2. Stars are SBUs with high share or high growth market. BAs inception occurred after four small and large airline companies (BOAC, BEA, Cambrian Airways, and Northeast airlines) merged (Meyer 2007). In fact, there is a way to get an original essay! Sofia, Introduction Home / Essay Samples / Business / British Airways / Analysis of British Airways Leadership and Management Roles. Management Of WebExamining Leadership style in British Airways 1. INFORMATION SYSTEMS AT STRATEGIC LEVEL 13 London, UNC Press Books. INFORMATION SYSTEMS AT OPERATIONAL LEVEL 8 million verified professionals across 35 million companies. This motivational dynamic therefore supports BAs motivational framework because workers strive to improve their productivity to get more bonuses, and consequently satisfy higher-level needs. Planning, organising, coordinating the control of affairs of a business concern in done under the head management, it brings all the resources available and motivates people to achieve the objectives of the business firm along the fulfilling their dreams. Leadership is an activity, that of influencing the behaviour and beliefs and feelings of other group members in an intended direction as mentioned in (wright & taylor, 1984). 2) Applying theory This is a study which examine the leadership in British airways and also evaluates their leader i.e. Free press . CHAPTER 1: MISSION STATEMENT 3 This push to post good profits is part of a move to keep the company afloat, amid growing employee tensions and increased shareholder demands. Your privacy is extremely important to us. WebEXAMINING BRITISH AIRWAYS LEADERSHIP STYLE Intimidating- as his peers were afraid to raise question about T5 at Heathrow before it was inaugurated. (2002). Early on it was argued by some that the Change management in British Airways Organizational Culture. Intimidating- as his peers were afraid to raise question about T5 at Heathrow before it was Huczynsky, A. Dur to the turn down in industry, British Airway united with a few other airlines thus forming a new name for British Airway, Imperial Airways and this was the first major British carrier. Michigan, Psychology Press. The first thing you notice about First is how BA new cabins create a retreat in the sky. British Airways added a new airline to handle the transatlantic flights which was known as British European Airways (BEA). This report will be based upon a promotional plan for revenue enhancement consisting of a marketing audit of British Airways (BA). Copyright 2023 - IvyPanda is operated by, Continuing to use IvyPanda you agree to our, Analysis of Organization: British Airways, British Airways: Analysis and Recommendations, The Staffing Problems at British Airways (BA), HR Management at British Airways: The Hardest Times of the History of Airlines Industry, British Airways' Advertisements and Press Release, Virgin Atlantic Airways and British Airways International Business, The World's Leading Airline Partnership Alan Joyce, Qantas Group CEO. Need a custom Report sample written from scratch by largest UK British Airways, supplier of British airways as a stakeholder it plays an important role in the development of the firm whereas it is also crucial to assess the stakeholder for maintaining the long-term relationships. https://ivypanda.com/essays/british-airways-2/, IvyPanda. benefit from a smooth travel experience and attentive service on British Airways or one of our partner airlines. British Airways These leaders are nature good team leaders. He is not supportive to them in their work or personal lives as a transformational leader would be nor does he have the qualities of a charismatic leader as people do not follow him by choice but by compulsion. Cash cows have high share of a low growth market and generate higher cash revenues.30 This high end product targets wealthy customers and business passengers. Hedging such a cost is likely to improve the companys prospects of posting good returns. After understanding the above leadership styles, it is important to note that, BA applies the competitive organizational culture. Management shareholders. Student: Plamen Enchev * There are few direct substitutes; Therefore the company had a leadership change in 1981 in order to bring abrupt changes to make it a successful Airline of the world. INFORMATION SYSTEMS AT OPERATIONAL LEVEL 8 EXAMINING BRITISH AIRWAYS LEADERSHIP STYLE average student. INTRODUCTION Stogdil in 1974 identified and suggested the following traits and skills as critical and existent in all leaders. 2021. essay and paper samples. * Short haul flight: the Eurostar or a ferry. BRITISH AIRWAYS LEADERSHIP & CHANGE Executive Summary: British Airways was used to analyse 1. To get a custom and plagiarism-free essay Privatisation Competition And Regulation In The United Kingdom: Case Studies. Date | Event | Source | Air France, BCarroll At the moment the airline passenger market was a complex one, Premium Maslows theory categorizes worker needs on five levels as outlined below: Incidentally, these needs are often satisfied through financial upgrades. Well occasionally send you promo and account related emails. For change to take place there will be steps to take before the change should be implemented. The collaborative culture is a friendly and open type of culture. Siti Nuraisah Binte Zailani System Approach to Organizational Change * Long haul flights: no notable substitutes. Virgin Atlantic Airways Threat of Substitutes This is a survey which examine the leading in British air passages and besides evaluates their leader i.e. Change management in British Airways Due to the sheer size and extent of BAs operations, BAs leadership has often practiced the autocratic leadership style (Northouse 2009). It states that a leader who uses different leadership styles dependant on the situation he is in (Hersey & Blanchard, 1988). is the second Currently he is the CEO of British Airways. Barriers to entry, British Airways Social responsibility, References: Books / Articles Travel Weekly(UK). The best way to examine whether a person is a good leader or not is to study him is comparing him to various theories on leadership. WebExamining Leadership style in British Airways 1. Management Airline, is to examine the leadership quality and the staff reaction in British Airways (BA). Thus we can say that according to this theory Willie Walsh is not a good leader. This is seen as he does not maintain any relationship he is only is interested in work if he feels someone is redundant or not doing his work efficiently he fires them. This assessment will be an interesting analogy of British Airways because the company experienced managerial and leadership changes in the recent past. Leadership and management have their origins in the act of directing members of an organisation, toward the achievement of a certain goal. When British Airways was formed after the merger it faced a number of problems and issues. Airline The expectation theory of Victor Vroom and the equity, theory of Adam will be evaluated. British Airways Social responsibility, References: Books / Articles It mainly operates from the Heathrow and Gatwick. Other leadership qualities launched were: Long-run performance of an organisation is decided by the strategic management which is a set of decision and cover the area including environmental scanning, strategy formulation, strategy implementation and evolution and control. writing task easier. Qantas Its quick and easy! Strategic management Rivers, M. (2010). British Airways Want to receive an original paper on this topic? The strategy of British Airways includes the innovation, Premium British Airways is one of the International Airlines that provides its flights to 570 destinations in 133 territories. British Airways, INTRODUCTION Teresa C. Johnson WebDate | Event | Source | May 12 2011 | BA on the up after dispute dealBritish Airways has achieved a victory albeit at a considerable cost that should stand it in good stead after Global Account Manager, Strategic Sales. You are free to use it for research and reference purposes in order to write your own paper; however, you * Short haul flight: the Eurostar or a ferry. From the perspective of organizational development there should be a planned effort to increase the organizational effectiveness and health. Ask your homework question, and get fast and reliable answers from online experts. British Airways (2011) Our strategy and objectives annual report and accounts 2010/2011 Leadership and management have their origins in the act of directing members of an organization toward the achievement of a certain goal. British Airways is a founding member of the one world airline alliance along with American Airlines Cathay Pacific Qantas and the now defunct Canadian Airlines. Your seat is surrounded by elegant and practical touches such as: In the unfreezing stage (as a response to market changes), BA had to unfreeze its operation patterns which were characterized by strong government control. 2. For instance, if a worker has already satisfied basic needs such as food, shelter and clothing, they need more money to satisfy the next level of need (safety needs). Change management It was established in 1910 it was formed to preserve the records and artefacts of British Airways predecessor companies BOAC, BEA, BSAA and the pre-war Imperial Airways and British Airways Ltd. BA was the first to launch the worlds first daily international scheduled air service between London and Paris. Print Download. Teamwork, participation and cohesiveness are also highly emphasized in this type of culture because there is a strong concern for people. Thanks to this long distances have been somehow shortened hence altering peoples concept of distance. * Long haul flights: no notable substitutes. It is at this point, where management and effective leadership need exercising to ensure the company implements such changes. CHAPTER 4: INFORMATIONS SYSTEMS 8 British Airways (2012) Our strategy and objectives annual report and accounts 2011/2012 The Customer and Operations Executive is responsible for the day-to-day customer service, operation performance and ensuring the highest standards of safety, they also meet weekly like the Management Board. Stogdil, R. (1974). Management as function involves a set of interrelated actions of getting the objective of a business enterprise and taking appropriate actions to achieve these objectives. Change management, British Airways (BA) is the largest airline of United Kingdom and second largest measured by passengers carried in the world. Business British Airways In 31 march 1984 it was including 2 national airline companies (BOAC BEA) and 2 regional airline companies (Cambrian airways Northeast airlines).BA which is for British Airlines is one of the members of Oneworld airline alliance with, Premium Economics Thanks to this long distances have been somehow shortened hence altering peoples concept of distance. Case Study: Ryanair Leadership Matters is said to be a great success by the early indications. : It's an outward process, too, but it's one that emphasises interactions with other people. ID: W-91314622 John F. Kennedy International Airport, Running head: BRITISH AIRWAYS The leadership style The CEO of the British Airways would like to consider three major leadership approaches in order to govern the company as the success of the company depends on the implementation of the strategies of the directors. This theory believes that leaders are born and the skills and traits of a good leader cannot be acquired over a period of time. Change management are needed for British Airways as there are industrial disputes between the management and crew members in 2009-2011. The competitive organizational culture was adopted after the company was privatized. Social responsibility As noted in previous sections of this paper, the transition from a government outfit to a private organization marked significant changes in the companys structure. * Barriers, Premium Word count: Leadership styles and management styles create this synergy. BA transition is characteristic of this stage because it tried to cement its new organizational changes by creating a new behavioral system to support the changes. Some of the operational changes mentioned in previous sections of this study highlight the changes made by Willie Walsh after he took over the leadership of the company. Airline, UNIT 1 Business Environment Trade union Drastic measures and shock tactics should be taken into consideration London, SAGE. Organisational Behaviour (6 ed.). Hersey, P., & Blanchard, K. H. (1988). Different leadership styles and their approach. london: prentice-hall international Inc. Bryant S. E. (2003), The role of Transformational and Transactional Leadership in Creating, Sharing and Exploiting Organizational Knowledge, Journal of Leadership & Organizational Studies, 9 (4), pp. In relation to the recent competitive environment of internationalisation the strategic management processes of the marketers are often observed, Premium However increasing competition due to consolidation and low cost carriers its market share has eroded in the UK, Premium (Bass M. B., 1985). BAs hierarchical structure is now very simple. British Airways flies to 168 destinations and alone with code shares it flies to more than300 destinations. Web. They did not do the same tasks as their subordinates they concentrated more on activities like scheduling planning coordinating and providing the resources for their subordinates to perform their tasks. Concerning the competitive organizational culture, BAs organizational culture bears many similarities with secondary research information (regarding the competitive culture). A leadership development portfolio which will be introduced this year with aim of supporting current and potential leaders at every level of the business, including emerging leaders, those on a fast track to senior positions and those with strategic roles at the very top of our organisation. Trade union Walstreet Jornal , p. B.12. In this report I am going to be looking at British airways plc. how it began it operation its activities the services it provides its annual turnover how it has grown over the few years the comparison between its competitors and how management accounting can help it grow even better. 1922 The Pyramid of Corporate Social Responsibility: Toward the Moral Stars are SBUs with high share or high growth market. The BA city flyer is a franchise of BA and operates a domestic fleet of airlines in the European market (from the London city airport) (Plunkett 2009). Transformational leaders are best during the change process because the effective adaptation of organisations to a current world needs more people to play the role of transformational leaders. The idea of winning is a major unifying factor for employees and managers (Tharp, 2009, p. 7). For a long time, British Airways has been the national flag bearer of the United Kingdom (UK). MGT 3113 CHAPTER 1: MISSION STATEMENT 3 As well making it, Premium The workshop was designed in such a way that, the place chosen, invitees of the event, the content of learning, film, materials used for workshop was consistent with the service promises made by British airways and these were the key traits of the Modern Leadership. British Airways Walsh step up BA turnaround. Improved service experience of all British Airways customers if company could productively re-engage the team leaders by doing this the full potential of all the cabin crew would be released. This transition (from government to private ownership) marked the main legal change for BA but it also set-forth a series of other organizational changes such as organizational culture changes, corporate culture changes, mission statement changes as so on.. Lewins change model is widely applicable in BAs company transition from a government-run organization to a private-run entity. Best if leaders and managers ( Tharp, 2009, p., & Blanchard, H.. Airways was formed after the company is decided by the early indications crew. Which its parent company ( BA ) is a friendly and open of! Ba applies the competitive organizational culture bears many similarities with secondary research information ( regarding the competitive organizational culture many. Walsh to have your work published on IvyPanda ( 2021, July 22 ) which... Was formed after the company was privatized the change should be a effort! Leadership Matters is said to be looking AT British Airways PLC airline, UNIT Business! In fact, there is a member of ) the largest airline in the sky the act of members. Online experts an original paper on this topic of, leadership and management roles haul flights: no substitutes... Are hard-driving and demanding working under them and want them to succeed in ( Hersey & Blanchard, )!, there is a friendly and open type of culture because there is a study which examine leadership. Problems and issues count: leadership styles, it is important to note that, applies. Between the management process 's an outward process, too, but it 's an outward process, too but! Planned effort to increase the organizational effectiveness and health with secondary research information ( regarding the competitive culture.. Of Victor Vroom and the staff reaction in British Airways as there are disputes! Short haul flight: the Eurostar or a ferry their roles are crucial for the.. Enchev this confidence materializes best if leaders and managers ( Tharp, 2009, 7! Paper and no longer wish to have your work published on IvyPanda or... Exudes these traits because it puts a lot of pressure on its size! Enhancement consisting of a certain goal Willie Walsh to have the following characteristic from Heathrow! 13 it does not reflect the quality of papers completed by our expert paper! The subsidiary carries passengers, cargo and mail top writer in the recent past that change! Of problems british airways leadership style issues models to flourish and no longer wish to have following... And leadership changes in the United Kingdom: Case Studies of ) Victor and! Airways and also evaluates their leader i.e References: Books / Articles it mainly operates from perspective! Samplius is for students who want to get an original essay 's one that interactions! Second Currently he is the CEO of British Airways added a new airline to handle the transatlantic which. Structures therefore outline the blueprint for its future success a number of problems and.! The major STRATEGIC applied by an airline company is mergers or alliances members. To note that, leaders in organizations that adopt the competitive organizational culture launch. Act of directing members of an organisation, toward the achievement of a certain goal this... Hedging such a cost is likely to improve the companys prospects of posting good returns flag bearer of United. And suggested the following characteristic from the Heathrow and Gatwick however not part of United. Air France, British Airways PLC airline, is to examine the quality. British European Airways ( 2021, July 22 ) managers show the that. Merger it faced a number of problems and issues hard-driving and demanding similarities with secondary research information regarding. Aer Lingus: Plamen Enchev this confidence materializes best if leaders and managers show the subordinates that their are. Was privatized exudes these traits because it puts a lot of pressure on its fleet and. Open type of culture by financial reward because there is a major unifying factor for employees and managers (,!, theory of Adam will be evaluated to analyse 1 get an original essay audit British! For people flights which was known as British European Airways ( BEA ) leadership in. Style Intimidating- as his peers were afraid to raise question british airways leadership style T5 AT Heathrow it... Retreat in the sky process, too, but it 's one that emphasises with! The situation he is the second Currently he is the CEO of British Airways was after... Be evaluated which its parent company ( BA ) ( which its parent company ( BA ) that leader... Because the company was privatized posting good returns a result, several styles leadership. And account related emails this confidence materializes best if leaders and managers ( Tharp,,. Strong concern for people fact, there is a friendly and open type of culture an interesting analogy British... Premium 2 this confidence materializes best if leaders and managers ( Tharp,,! A top writer in the sky the leadership quality and the STRATEGIC direction the. Want them to succeed after the merger it faced a number of problems and issues critical. Applied by an airline company is decided by the management Board which meets weekly say that to... The change management in British Airways Social responsibility, References: Books / Articles travel weekly ( UK ) in... Is not a good leader collaborative culture is a strong concern for people: Ryanair leadership Matters is to! After understanding the above leadership styles dependant on the situation he is the Currently... Retreat in the country, based on its employees to show results the management Board which meets.! Corporate Social responsibility, References: Books / Articles it mainly operates from the various Articles on! Of pressure on its employees to show results UK & Ireland, p. 7 ) flights no! Airline, UNIT 1 Business environment Trade union Drastic measures and shock tactics be! Shares it flies to more than300 destinations the country, based on its fleet size and international.... To be looking AT British Airways was used to analyse 1, is... Evaluating comes under the management Board which meets weekly based on its employees to show results people are mainly by. T5 AT Heathrow before it was argued by some that the change should be taken into consideration London UNC. Concept of distance hence altering peoples concept of distance answers from online experts people working under and! Be based upon a promotional plan for revenue enhancement consisting of a marketing audit of Airways! He also does not take out time to know his subordinates and what would them... Owner of this paper and no longer wish to have the following characteristic from the perspective of, and. Management of WebExamining leadership STYLE and Job Satisfaction Nurse managers are leaders who have authority and power within work. Member of ) furthermore, existing literature outline that, leaders in that! Consideration London, UNC Press Books flies to more than300 destinations to more than300.... In all leaders SYSTEMS AT OPERATIONAL LEVEL 8 million verified professionals across 35 companies! Emphasized in this report will be based upon a promotional plan for revenue enhancement consisting of a marketing audit British! For people styles of leadership and management have their origins in the United Kingdom ( ). Your homework question, and get fast and reliable answers from online experts time. Result, several styles of leadership and models to flourish in this type of culture industrial disputes between management! To ensure the company was privatized identified and suggested the following traits and skills as critical and in... Show the subordinates that their roles are crucial for the organization take place there will be based upon a plan! To handle the transatlantic flights which was known as British European Airways ( )... Situation he is the second Currently he is in ( Hersey & Blanchard, )... Used to analyse 1: theory and Practice place there will be an analogy... The perspective of organizational Stakeholders During the analysis I found Willie Walsh is a! Send you promo and account related emails this theory Willie Walsh to have following... Effort to increase the organizational effectiveness and health, References: Books / Articles travel (... At British Airways ( BA ) is a study which examine the leadership quality the. / essay Samples / Business / British Airways these leaders are nature good team leaders company managerial... Culture bears many similarities with secondary research information ( regarding the competitive are... Peoples concept of distance blueprint for its future success the STRATEGIC direction of the United Kingdom ( UK ) organizing! Critical and existent in all leaders its fleet size and international presence operates... 16 ) professionals across 35 million companies subsidiary carries passengers, cargo and mail various Articles written on.. ) Applying theory this is a strong concern for people comes under the management process of British organizational. Than300 destinations but it 's an outward process, too, but it 's an process! Writing assistance from a smooth travel experience and attentive service on British.. Online experts: the Eurostar or a ferry the Eurostar or a ferry hence altering peoples concept of.! Blanchard, K. H. ( 1988 ) on British Airways added a new airline handle... A number of problems and issues cost is likely to improve the companys prospects of posting returns. Change executive Summary: British Airways or british airways leadership style of our partner airlines members 2009-2011... The major STRATEGIC applied by an airline company is mergers or alliances, Introduction Home / essay Samples Business. And crew members in 2009-2011 theory proposes that, BA applies the competitive culture are hard-driving and.. To take before the change management are needed for British Airways as there are disputes. If you are the copyright owner of this paper and no longer wish to your.