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But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Hi I consistently receive this warning:whenever I try. There'll likely be four of these, two from BT servers and two from Plusnet servers. 13h18. 5) Set up an auto-responder message on your old email address. We'll need to look into this and we'll get back to you next week. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Problems with email | BT Help If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 10-07-2019 The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 21h18, I have got my email working again. I feel there is something going between Google and Apple. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 15h27, on Tried on various devices with same result. My email is not sending from my iMac (iCloud). Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Surely other services would similarly suffer. on iPad is working ok. on I cannot send even the simplest of messages this morning. Thank you, JW. BT L1 agent wasn't able to resolve and it has been passed to their email support team. If I changed my email address I would be bound to lose something important. - We do not send parcels to PO BOX addresses. Surface mail is also available; please e-mail us for . by There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I changed "Authentication" to "Password" and clicked on "Save". Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 10h59. 15h04. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. to know I'm not alone. After some trial and error I found that btinternet was objecting to my "signature" containing a link. @stevebrass Thanks, but same result as before. 26-08-2021 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Just goes straight to outbox, then tries to send . By Yesterday, I managed to contact BT via webchat. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Terms and conditions of the sale . The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. All other emails to other systems have no issues. 26-08-2021 6h21. 25-08-2021 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Sorry but how do I PM you, and what details do you need? This isn't just a small delay. Neither of these has solved my problem. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 26-08-2021 If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. You can send and receive messages, but not actively manage the account. I have the exact same problem. Has anyone else encountered this and found a solution ? Townman, Gandalf, anneoconnor. ), on All other emails to other systems have no issues. For those that aren't arriving, things obviously get a little more involved. You can send and receive messages, but not actively manage the account. We have received reports that emails to btinternet.comemail addresses are being blocked. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. You may have to register before you can post: click the register link above to proceed. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. It is they that should investigate why other email providers don't have this problem. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. 26-08-2021 Thanks If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Do other emails they send get to where they need to go? Does anyone have any other suggestions please?? 19-12-2022 This amount is subject to change until you make payment. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. I consistently receive this warning: whenever I try. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 23-04-2021 Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Can send emails fine from any other account. So, I did checked around it seems that smtp is not working. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. If yes, we recommend that you check if the issue persists while on safe mode. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Have you had the chance to try the steps in the article below? 2 days ago I suddenly stopped being able to send emails and get the message below. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Then power on the phone and iPad and tell me if it still has the problem. 17h33. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. What does this mean? What can we help with? When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". View cart for details. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 23-04-2021 on Don't forget online banking, streaming services and social media accounts. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Send yourself a test email. Our standard shipping option is via Royal Mail airmail. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Also one of the two that I received recently was sent in December. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch.