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In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. REFUNDS. Registering your card protects your card balance and allows you to set up an online account. Can I have more than one card in my Clipper account? You will get a check in the mail at the address you provide. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Authorize payment below. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Its also required if you want to set up automatic reloading. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Skip the side navigation menu and go to the main content. More riders tell of disappearing Clipper card balances Baseball History 1921 Hall of Fame & Other Players/Teams Original News Clipper is committed to protecting your privacy. If you have a question, please call (510) 464-6841. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Home | Clipper The other option is a refund. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Log in to your profile to sign up for occasional updates. Choose to stay logged in or to log out. Is there a way to purchase the card without paying the fee? Key Clipper information translated to Spanish. Q&A: Highway 101 express lanes opened Friday. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Learn more about Clipper on your phone. After that, you need to tag on and off for each ride. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream So take your balance down to $1.50. Learn More Someone else may be able to use it. HD 0UR K(EP%xg:#6(=VU-zTqwn?p We cannot give refunds for partially used passes or tickets. All rights reserved. HD 0UR K(EP%xg:#6(=VU-zTqwn?p To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Refund will be given as Returns shipping; 14 days: Money Back: . Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. For details about how to apply for a refund, download theClipper Cancellation Form. f How Do I Check How Much Is On My Clipper Card? - CLJ 0 0 10.1455 10.364 re The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. But the other way is get you $$ back is to understand why they charged $3 in the first place. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. (For example in NYC one can buy MetroCard at the airport without a fee.) EMC Then you wouldn't have to bother about a refund. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. 0.749023 g If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. I would love to consolidate all the cards into one card. /Tx BMC PDF Defective Card Form If you purchased your Clipper card from a retail location, confirm that the provider activated the card. I havent needed to use it in that time. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Registering your card protects your card balance and allows you to set up an online account. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). There is a $5 fee for this service. If you forget to tag on and/or off, you will be subject to citation. Unfortunately, the Clipper Card doesn't allow that. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. If this happens at any time, please call Clipper at 877.878.8883 for a refund. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. /Tx BMC 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Clipper and Pay by Phone | bart.gov Visit our VTA Smart Pass page for more information. Go Pass Clipper Transition FAQ | Stanford Transportation We recommend that you do. ClipperCard | Salem State University 0 6 endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. There is a 50 cent surcharge per trip for paper tickets. 0 0 10.1455 10.364 re @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Your session is about to expire due to inactivity. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Min of $5. Minimum monthly payments are required. All rights reserved. about the future of clipper (external link). 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Tickets submitted for refund must have been purchased by cash or debit card. Hope this doesn't break the bank for you. EMC As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. What can I do with an online Clipper account? PDF Clipper Cancellation Form Mail the ticket(s)toBART's Treasury Department. /Tx BMC E\\y\F@B.THH!*o* A: No. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Up and Down arrows will open main level menus and toggle through sub tier links. for more info). If your card is registered, contact us so we can block your card from further use. Clipper is a regional transit card that can be used on all transit in the Bay Area. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. No service to Chase Center atthis time,stay tuned for updates. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Clipper saves money. (Some limitations may apply.) f How can I check my card balance or how much I was charged for a trip? Pay With H*2T0T341f& endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. My spouse, relative, or close friend needs help managing their registered Clipper card. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Key Clipper information translated to Spanish. H237402VH2P0P04341Qf& Visit the Go Pass eligibility page for more information. Yes, you can manage your account using the Clipper app and in your mobile wallet. walk from 12th St. BART to Jack London square? EMC Only registered Clipper cards are eligible for refunds. If you ever lose your card, well replace it and restore your value for a $3 fee. That will show you the cost of each trip. Subject . affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Directions to Zide needed from Union Square. How can I cancel my card and get a refund? endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. Your Clipper card will not be returned to you. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Learn more about our privacy policy. EMC endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is valid for thecalendar year: from January 1through December31. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Clipper is the all-in-one transit card for the Bay Area. Station Agents can also provide pre-addressed envelopes to Treasury. But nobody did. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. The VTA Smart Passallows unlimited travel on VTA buses and light rail. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You can add value, see what's on your card, and see recent transactions. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Account Management | Clipper Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. 0.749023 g Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Your refund request will typically be . H*2T0T3415Rf& It is not available to students or postdoctoral scholars at this time. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Clipper says it does not take funds away, even if the card goes unused for years. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. 2020, Metropolitan Transportation Commission. 0 0 10.1455 10.364 re This is one option for using up the funds on a paper ticket you own. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. /Tx BMC /Tx BMC E\\y\F@B.THH!*o* A Station Agent canhelp process a ticket refund request. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Paper tickets balances cannot be transferred onto a Clipper card. /Tx BMC Enter and space open menus and escape closes them as well. Learn more about Clipper on your phone. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Latest Clipper News Never miss Clipper news! To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. 0 0 10.1455 10.364 re /Tx BMC EMC The old website used to show added values, ready to be activated, but no longer does. Can I get a refund on my $500 Clipper Card? No longer have use - reddit Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? 0.749023 g Please contact Clipper Customer Service at 877.878.8883 to request a . Email clipper@bayareametro.gov. Then take a long joy ride on Caltrains. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. And Metro card. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. /Tx BMC Otherwise, you will be logged out automatically. EMC If unsuccessful, your Clipper card may be defective or damaged. So we just kept our Suica as well as our Icocaused in the Kansai. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. . What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. For more information, please refer to our pre-tax payroll deduction web page. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. If your card is registered, contact us so we can block your card from further use. I dont think you can get back the basic Suica fee either. o American Express Opens in new window. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Pay it forward. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. We contacted Clipper and were instructed to write letters to get the refund on two cards. Add value, set up autoload, and check your balance! BARTs Treasury Department will then process the refund. Discount Cards For youth, seniors, people with disabilities and low-income adults.