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Technical Support - Careers at Apple As businesses become more reliant on technology, the need for security professionals will continue to grow. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Both full-time and part-time jobs are available. Retail Tech Support - Careers at Apple - Apple (UK) They can also help businesses to develop and implement best practices for protecting their data. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Come eager to listen and learn from your team, your mentors, and your customers. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. The entire store team benefits from your commitment to providing the best care for customers. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Apple Employee Reviews for Apple Specialist - Indeed Access your favorite topics in a personalized feed while you're on the go. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Technical Specialist Salary in India | PayScale Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. We deliver a full range of Apple courses, including support and repair training for Apple devices. Below, we have recapped what to expect from Apple this March and April based on rumors. Its a secure, shareable credential. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Here are three trends influencing how Apple Technical Specialists work. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple is an equal opportunity employer that is committed to inclusion and diversity. How to become an Apple Certified Macintosh Technician Working as a Technical Specialist at Apple: 325 Reviews - Indeed At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Another perk of working there: Customers love Apple, so my days were often pleasant. Copyright 2000-2023 MacRumors.com, LLC. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Apple Introduces New Professional Training Courses and - MacRumors Discover even more benefits of doing what you love. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple Technical Expert Resume Example - livecareer.com When a customer needs assistance, you quickly assess their situation. Apple certification programs - Wikipedia When a customer needs assistance, you quickly assess their situation. Top editors give you the stories you want delivered right to your inbox each weekday. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Learn more (Opens in a new window) . Get startedand submit your resume. 325 reviews from Apple employees about working as a Technical Specialist at Apple. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Here's what we know so far. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Navigate to our course pages through the links below. Great offering by Apple! There is tons of support when needed and the training/onboarding process is great. They may also move into management positions. A career as an Apple Technical Specialist can be both rewarding and challenging. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. EllisDon Corporation Technical Training Specialist Job in Mississauga Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. It felt pretty good to be able to help this woman. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. The work environment for an Apple technical specialist is usually in an Apple Store. When a customer needs assistance, you quickly assess their situation. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. You reassure customers when delivering product diagnoses and potential solutions. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. You will be working with customers one-on-one to help them with their Apple products. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Some employers may accept candidates with a high school diploma or an associates degree. Do you love how it feels to help others? By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . However, we cannot independently confirm if the Weibo account has a proven track record. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. The customers can make or break the day which led to many days being . Average salaries for Fujitsu Technical Systems Specialist: [salary]. This interview would be the first of six. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Necessary cookies are absolutely essential for the website to function properly. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. An Apple logo or digital badge is a seal of approval and a promise of excellence. Take proctored certification exams from your home or office. Copyright 2023 Apple Inc. All rights reserved. The program is open to institutions in Europe, the Middle East, India, and Africa. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). You reassure customers when delivering product diagnoses and potential solutions. Your work hours will be based on business needs. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Copyright 2023 Apple Inc. All rights reserved. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Apple Professional Training exams are offered online and cost $149. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. I guess the one part of the job I didn't look forward to was closing the store at night. Communication skills: Communication skills are essential in any technical role. An Apple digital badge represents your achievement in professional training. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. There were crazy long lines, especially for the iPad 2, and the iPhone 5. At other times, you refer customers to support team members who get them up and running again. Assess employee needs and develop tech training related courses and/or programs. Resources - Apple Training We deliver a full range of Apple courses, including support and repair training for Apple devices. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Geniuses often made $25 to $30 an hour based on their tenure. Your day in the Apple Store is filled with a range of focused support and service tasks. This cookie is set by GDPR Cookie Consent plugin. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Apple Technical Specialist Job Description: Salary, Duties, & More Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need.