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. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. If you cant travel for any reason (including testing positive for Covid-19), Wizzair will not offer a refund or fee-free rebooking unless you originally chose the Wizz Flex flight option when booking. Tui has axed planned trips to a number of Amber and Red list countries amid ongoing concerns about Covid-19. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. We recommend checking the benefits of travel cancellation insurance in the current situation. Entry Requirements | Travel With Confidence | FirstChoice.co.uk https://www.tuifly.be/en/flightinfo-corona-measures, Information about changing my booking/cancellation of my flight, Information about the TUI fly Corona voucher, Information about the TUI fly MARK voucher, ttps://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tuifly.be/en/legal/reiseformalitaten, https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country, https://www.tuifly.be/en/travelling-corona-measures, https://www.tuifly.be/en/destinations-corona-measures, Information about the premium-rate number. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Virgin joins Tui and Thomas Cook in cancelling holiday bookings Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. Babs refund credits are backed by Abta/Atol. 'Covid cover' offered by Tui, Britain's biggest holiday company Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. You will not have to pay the difference. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. Absolutely! Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. If selling your holiday sounds like a great idea, but you dont have a friend who wants it, read below to find out how SpareFare can help. You can find all information about the validity of the vaccination certificate on the website of Diplomatie. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. TUI, COVID and cancel/rearrange. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. Click on the link Coronamaatregelen for your destination. TUI allows both cancellations and changes. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. If the price of the new flight is lower, you will receive a refund. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. The information on this page is updated during office hours, from Monday to Friday. This applies to all travellers. Your file will be processed as soon as possible. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. Lots of our package holidays use the airline of our sister company, TUI. To help you find what you're looking for easily, we've popped our FAQs into categories. Certain conditions may apply at some destinations, e.g. Tui losses narrow but it weighs up cuts to winter travel schedule Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. mandatory quarantine upon arrival) or the limited possibilities at the destination in case people have to go into quarantine due to a Covid-19 infection. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. Check out the table in the section below for all types of change fees. More information about the voucher can be found hereunder. You will receive the voucher by e-mail. Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. The advice can change so check regularly for updates. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. And all of our holidays are designed to help you Discover Your Smile. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? Lines open: Monday to . The detailed terms and conditions can be found here. TUI issues travel warning following new holiday test rules Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? Alternatively, you can choose a voucher, valid until 21 December 2023. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). This way we will be able to travel together safely and without worries. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? Virgin Holidays and Virgin Atlantic allow you to make changes to flights or holiday packages free of charge. If you booked a flight via an online travel agent or a facilitator (i.e. Did you book a parking space with Quick Parking, but your trip has been cancelled? Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. You can request a paper version of your vaccination certificate with your state registration number through the Flemish government's help desk at 078 78 78 50 (available from 9 am to 7 pm on weekdays). If we need more details, we will contact you. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. Canceling A Trip For COVID And Need A Refund? An Expert Says Travel We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. You can choose another TUI fly website here. The e-mail will contain all necessary information. This tracks your activity using third party cookies. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. Amendments And Cancellations | Help | Crystal Ski . The insurance company will make a 75% refund of the cancellation costs. For all flights and holidays up to April 30, 2022, the firm will let you change the . Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Do you need to get in touch with them urgently? If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. ATOL protection does not apply to the other holiday and travel services listed on this website. Thats because package holidays offer some financial protection. Registered in England No: 2830117 ATOL No: 2524. Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. TUI, easyJet, Ryanair and Jet2 have different refund policies . TUI Holidays | Discover Your Smile Motel 6 cancellation policy. Please make sure the details (name, date of birth, etc.) Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. Any rebooked flight must be completed by 31 December 2023. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or Before committing to any accommodation booking, read through the provider's terms and conditions. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. TUI is just one of many travel companies which have been hit by the coronavirus pandemic. However, the policy doesnt apply unless there is a travel ban. You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . At the airport. You will find an overview of these suppliers below. If you booked a package holiday or a hotel only, visit the following articles: Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. See more on Wizzairs flight change fees. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Coronavirus (COVID-19) FAQs | Booking.com - Package with flights offered by another airline. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. This page is updated during office hours. This policy does not apply to holidays departing from 1 May 2022. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Read the frequently asked questions about your TUI fly flight, the available destinations and the measures we have taken to offer you a safe and comfortable trip here. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. TUI fly is active in different countries. You dont need to contact us yourself. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. For more details visit Booking Conditions. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. However, not all policies will help if youre unable to travel for reasons relating to Covid-19. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. After all, the safety of all our customers and employees is our top priority. COVID-19: Travel firms update rebooking and refund policies after To change the names of the passengers on your holiday, you need to contact TUI directly. Virgin Atlantics current flexible policy which applies to flights booked on or after 16 February 2022, for travel due to take place by 31 August 2022 allows you to change the date and destination of your ticket, or make one name change. See travelhealthpro.org.uk - for current travel health news. Thomas Cook flights are 100% non-refundable. This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. You can book this All-Risk insurance up to 57 days prior to your departure. The travel provider has made the decision to "cancel all holidays" to Costa . How do I cancel or change my booking and how much will it cost me? How do I cancel my booking and what will the charges be? You can find detailed information about the voucher and the conditionshere. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. . In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. We ask you to check in online prior to your flight if possible. Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . This is the person who signed the agreement and/or who registered as the holder of the booking during the booking process. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. Can I cancel a flight I booked with Kiwi.com? Coronavirus (COVID-19): Cancellation and refund updates You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Travel With Confidence | TUI Holiday Promise | TUI.co.uk If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Transfer your booking up to the date that the balance for . Understanding Your Hotel Cancellation Policy - Money We Have It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. Should something change in the flight you booked, you will be informed personally and in time. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. You cannot cancel these online through your account. MARTIN Lewis is warning Brits booking trips abroad this summer to check the small print or risk losing the cash if the trip is cancelled. Upload them online during the online check-in and you will immediately receive your boarding pass. ATOL protection does not apply to the other holiday and travel services listed on this website.